Refund and Return Policy for RoyalKeyHub
Effective Date: February 6, 2025
At RoyalKeyHub, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a comprehensive refund and return policy to ensure a seamless experience. Please review the following details to understand our process for returns, exchanges, and refunds.
1. Returns
We accept returns on eligible products within 30 days of the original purchase date. To be eligible for a return, the item must meet the following conditions:
- The product is unused, in its original condition, and in the original packaging.
- The product must not be damaged or altered in any way.
- Proof of purchase is required to process your return.
To initiate a return, please contact us via our customer service email at suport@royalkeyhub.com with your order number and reason for return. Once your return is approved, we will provide you with a return shipping label and instructions.
2. Exchanges
If you would like to exchange an item for a different product, you may do so within 30 days of your purchase. To initiate an exchange, please contact us at suport@royalkeyhub.com with your order number and details about the item you wish to exchange.
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will offer a refund or store credit based on your preference.
3. Refunds
Refunds will be issued once the returned product has been received and inspected. If the return is approved, the refund will be processed to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be reflected in your account, depending on your bank or credit card issuer.
Please note that shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.
4. Non-Returnable and Non-Refundable Items
Certain items are non-returnable and non-refundable, including:
- Products that have been used, opened, or installed.
- Products that are damaged or altered after delivery.
- Products purchased from third-party resellers or unauthorized sellers.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately within 7 days of receiving the item. We will provide you with a replacement or refund for the damaged item, including return shipping at no additional cost to you.
6. How to Return or Exchange an Item
To return or exchange an item, follow these steps:
- Contact our customer service team at suport@royalkeyhub.com with your order number and reason for return or exchange.
- Once your return or exchange request is approved, you will receive a return shipping label and further instructions.
- Pack the product securely in its original packaging and include a copy of your purchase receipt or order confirmation.
- Ship the item back to us using the provided return label.
- Once we receive the item and confirm its condition, your refund or exchange will be processed.
7. Shipping Costs
The cost of return shipping is the responsibility of the customer unless the return is due to a defective or damaged product. For exchanges, shipping costs may vary depending on the item and destination. If you are exchanging an item for a different product, any price difference may apply.
8. Contact Us
If you have any questions or need assistance with a return, exchange, or refund, please feel free to contact our customer service team:
RoyalKeyHub
919 3rd Ave, New York, NY 10022
Phone: (202) 383-8036
Email: suport@royalkeyhub.com
Thank you for choosing RoyalKeyHub. We strive to ensure that every transaction is smooth and satisfactory. Your satisfaction is our top priority, and we are here to assist you throughout the return, exchange, or refund process.
